FAQs
Timescales
As most pieces are handmade to order, delivery times can vary, however each item will have an estimated delivery time indicated in the description. Items requiring hallmarks will take longer and could be subject to delays. If you need something more quickly, please get in touch and I will do my best to help.
Bespoke Commissions process
Commissioning a piece of jewellery especially for yourself or someone you love can be a fabulous experience, resulting in something truly unique and special. Whether you’re full of ideas or have no idea, I can work with you to create something beautiful. Get in touch to arrange an initial consultation and talk through your requirements or ideas.
Timescales for bespoke commissions vary greatly depending on the piece but as a minimum please allow between 5 – 10 weeks.
Returns
I hope that you will be completely happy with your purchase from Etta Jewels, but in the unlikely event that you need to return something, please contact me within 7 days of purchase to discuss the reason for return.
Returned items must be sent in their original packaging using special or recorded delivery. Please ensure that it is adequately insured whilst in transit. The item remains your responsibility until it is safely returned to Etta Jewels.
Repairs
In the event that an item is damaged or in need of repair, please contact me at your earliest opportunity to discuss what needs to be done. Unless the item is found to have been faulty, there will be a charge for repair work. Unfortunately, I do not currently offer repairs to items that were not made by me.
Fairtrade gold
There are many choices out there for wedding bands, if you’d like the reassurance of something that is handmade in this country with materials that can be traced back to the mines then using Fairtrade gold is a must. Available in a variety of styles, please contact me for more details.
White gold & rhodium plating
All the items I make in white gold are made with solid white gold which has not been rhodium plated. Personally, I love the creamy colour of the white gold alloy ‘as it comes’ and don’t feel it needs rhodium plating. But if you would prefer your jewellery to be rhodium plated then please contact me for more details.
Caring for your jewellery
Most jewellery can be easily cleaned in a little warm soapy water, using an old, soft toothbrush to gently rub dirt away. Rinse in clean water and dry with a soft cloth or using a hairdryer will ensure you don’t have watermarks left behind. If your jewellery contains gemstones or pearls, please take extra care and if in doubt contact me for advice.
If you would like your jewellery professionally cleaned or polished, please contact me to arrange sending it back to me and I will be happy to help.
Sizing help
If you are buying a ring and are not sure of the size you need, please get in touch for advice or to be sent a free ring sizing gauge. If you buy a ring and it needs to be altered, a small alteration (one size up or down) is free, a re-sizing of more than one size will incur a small charge, please contact me for details.
Hallmarking
It’s a legal requirement for me to hallmark items containing precious metals and it’s a guarantee for you, the customer, that the item is what I’ve said it is. In some cases where the item falls below the weight required by law to be hallmarked, it will not be given a hallmark. For more information on hallmarking click here.
Pricing & descriptions
Pricing of precious metals and gemstones can vary greatly over time. All prices are correct at the time of publication to the best of my knowledge, however I reserve the right to change prices as necessary and without prior notice.
Photographs and descriptions given on this site are accurate within reason. All coloured gemstones may have been treated unless otherwise specified in the individual item description. There may be some variation in colours shown on the website and what is received as items are handmade to order and gemstones and metal colours can vary. If you have any questions or particular requirements please contact me prior to ordering to discuss options.